Designing a car is expensive and time-consuming even with the use of computers because of the difficulty of getting all the varied departments to work together. Mercedes-Benz created a unique centralized web-based system that cuts the design and production process by at least two years, thus providing customer value. This is an example of:________.
a) point of similarity.
b) innovation-oriented method.
c) action program.
d) operational goal implementation.
e) competency.

Competency is the ability to carry out a task or production process efficiently i.e achieving a level of maximum productivity with little or minimal wasted effort or expense.

The action of Mercedes - Benz made the production process more efficient as it is providing the customers with what they want and also doing it well within a short period of time and minimal waste of resources.